SALES TERMS

ARAWAZA USA

SALES TERMS 繚 ARAWAZA USA

ARAWAZA USA - All the power you need! - Official United States online store

Prices

We offer wholesale and retail prices. Our wholesale prices are available to club head instructors only (proof is required). Individuals are subject to retail prices. Prices do not include taxes.

Return & Refund/Exchange Policy

Returns

You have 10 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging (Bag and tags). Your item needs to have the receipt or proof of purchase. The return shipping fee is at the expense of the customer.

Refunds/Exchange

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund/exchange after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuers policies. If you choose exchange the item, it will be processed and shipped within next 2 business days after your return is approved. The new item shipping fee is at the expense of the customer.

Shipping

Order will be processed and shipped within 1-2 business days. You will be responsible for paying for your own shipping costs for delivery and returning, except in the case of defects. Shipping costs are nonrefundable.

Service

Products are warranted for defects in materials and workmanship for 10 calendar days from date of delivery, provided they have not been subjected to obvious abuse, neglect or misuse. All return merchandises should be in good condition for resale. Washed, worn, altered or soiled merchandises are not suitable for resale. After 10 calendar days, goods will not be accepted. ITEMS MARKED AS FINAL SALE HAVE A NO RETURN/EXCHANGE, NO REFUND POLICY.

Hours

Monday through Friday 9:00am to 6:00pm (EST).